“Most people I know…”

28 02 2007

Just heard that Australian rock legend, Billy Thorpe, died of a massive heart attack last night. I never had the privilege of going to one of his concerts but his music – especially “Most people I know think that I’m crazy” – is the music I grew up with.

RIP Billy – you’ll be a great loss to the Aussie music industry.


Two clever YouTube videos

28 02 2007

The first is a Help Desk person assisting a user with some new technology (and having been a Help Desk person for a few years, I can really relate to this one!)

(If you can’t view it from this site, try: http://www.youtube.com/watch?v=aX0-nqRmtos)

The second is a brilliant animation – again, if you can’t view it from this site, go to http://www.youtube.com/watch?v=6gmP4nk0EOE&eurl=

(oops! messed up the embedding… will find out more and try again a bit later. Meantime, use the links! Sorted!)

More accolades for the gurus at PC Guru

26 02 2007

One of the critical things for me in this lifestyle shift ‘down south’ was the ability to continue working for my clients, albeit remotely. Computers and broadband access are an essential for me – and both MUST be working. Which is why I paid for a Guru from PC Guru to bring down the computers and install my network and get everything working.

And they did – with a minimum of fuss, and with almost no issues found after the guru had left. The couple of minor issues that I did encounter got resolved on Sunday (yes, they work on Sundays to fix customer problems!! in fact, they advertise 24/7 support).

I’ve given PC Guru a good write-up before – and I can only reiterate what I’ve already said about their professionalism, knowledge – and service! So, if you’re in Perth or Western Australia – hell, they do much of their support remotely, so it probably doesn’t matter where you are! – and you have PC support issues and aren’t a big enough business to have an IT person on staff, give PC Guru a try.

(No, this is not a paid advertisement – I’m just a very happy customer!)

Customer service

26 02 2007

I’ve talked about customer service before, and about how for me it’s often not what the issue is as much how it’s resolved. [Example 1, example 2, and example 3.]

Today I read two great articles on customer service: one was from Kathy Sierra’s “Creating Passionate Users” blog, a blog I read every time she writes a new entry – this one was titled: “What tail is wagging the ‘user happiness’ dog?“; the other was on “Seven Steps to Remarkable Customer Service” on Joel Spolsky’s site (referred to by Kathy). I read “Joel On Software” every so often, and invariably he – like Kathy – have messages that resonate with me.

If you have a spare few minutes, go ahead and read them both – they’re worth it!

Whoa back!

24 02 2007

A neighbour in our small street came by this morning and introduced himself. After asking “what we did for a crust”, he asked if we were Christians, then asked if we’re affiliated with any church! And said he’d given up drinking alcohol for Lent.

I was brought up to believe that subjects such as politics, religion, and sex were off-limits in general conversation and should only be entertained once you knew the people you were talking to really well. This neighbour is older than us, so I presume he was brought up the same way, but maybe not. Then again, he may belong to a church that is all about grabbing new members – there’s a strong JW community in town, I believe…

I don’t think I’ve ever been asked those questions before! Certainly not by someone who I’d met for about 2 minutes.

Updates on the move… Day 4

22 02 2007

Well, not much more to report… just unpacking more and more boxes and putting stuff away where it will live for the next couple of years.

All I know is that this is strenuous and exhausting work! My back aches, my feet ache, my legs ache, my hands are wrecked, my nails are all broken…

One thing I have been doing most days though, is wearing a pedometer. Mostly because my feet have been killing me and I didn’t know why. Now I do. Almost every day I’ve been walking some 14,500+ steps around the house just moving boxes, unpacking boxes, shifting stuff from boxes into their new home, shifting furniture, etc. They reckon you should do 10,000 steps a day – well, for a sedentary computer person like me, doing over 14,000 steps each day is exhausting! At least I’m sleeping very well – a combination of the fresh air, the silence, the stars, and physical tiredness.

So, now I’m up to date with the blog. Tomorrow we’re off to Bunbury (an hour away) to get supplies we can’t get locally, from places that we don’t have in Bridgetown. Then we’re taking out S and G for dinner to thank S for all her help in organising the tradesmen. Saturday will be my last full day unpacking boxes, as we head off to Lake Towerinning (near Darkan) on Sunday to see friends who are racing in the West Australian Speed Boat Association’s ‘weekend away’ event.

Then on Monday I’m ‘back’ at work, though from home. A new chapter has begun…

Updates on the move… Day 3

22 02 2007

Computer day today… and unpacking boxes, of course!

I’d got everything sorted as far as possible yesterday (Day 2) for the arrival of the computers (server + 2 desktop machine). Chris from PC Guru arrived at 11am with my babies, and spent the next 5 hours getting the network set up, getting the internet connection working, testing emails, faxes, scans, wireless connection, etc. and doing some small fixes too. Then he had the long drive back to Perth – so it was a very long day for him. But it was SO worth it for me. I probably could’ve set up the network myself, but it would’ve taken me much longer, and had something gone wrong I wouldn’t necessarily have known where/how to fix it. It’s critical for me to be up and running and working remotely on Monday, so it was worth the expense in getting someone else to do it.

More unpacking of boxes… and somewhere in there we had the call that told us Settlement had gone through, so we’ve officially sold the South Perth house we’ve called home for the past 16 years!!!

We cracked open a vintage Voyager Estate wine early in the evening and served it in the Riedel O-Tumblers to celebrate. Then instead of me cooking, we got pizza from the local pizza shop.

A good day all round.