Rhonda Bracey: At Random

I’ve talked about customer service before, and about how for me it’s often not what the issue is as much how it’s resolved. [Example 1, example 2, and example 3.]

Today I read two great articles on customer service: one was from Kathy Sierra’s “Creating Passionate Users” blog, a blog I read every time she writes a new entry – this one was titled: “What tail is wagging the ‘user happiness’ dog?“; the other was on “Seven Steps to Remarkable Customer Service” on Joel Spolsky’s site (referred to by Kathy). I read “Joel On Software” every so often, and invariably he – like Kathy – have messages that resonate with me.

If you have a spare few minutes, go ahead and read them both – they’re worth it!