Non-existent customer service

23 07 2007

Yesterday we drove to Pemberton, some 60kms from here (see next post for details). One of the signs we saw coming in to town was for Jarrah Jacks Brewery and Woodsmoke Winery. Jarrah Jacks have won a few awards for their beer, so we decided to stop in on our way out of Pemberton. After negotiating the very pot-holed dirt road for a kilometre or so, we arrived at their magnificent building in a most beautiful location high on the top of a hill overlooking vineyards and a large dam.

We got there around 3:15pm, so there were few tables of people on the veranda still enjoying what remained of their Sunday lunch, or just having a lazy Sunday afternoon in a beautiful spot. When we fronted the bar/serving counter are there was just one other person in front of us – a guy paying his bill. There were four people behind the bar doing all sorts of things. We waited. We waited some more. Another couple came in, and one of the ‘busy’ staff decided to serve them. We waited a bit longer. The staff member serving the man in front of us said “Be with you in a minute.” Then promptly ignored us to tell another newcomer to the serving area about their snacks. The other three staff remained ‘busy’ but not with customers. We left.

We had waited at least 5 minutes for service that never came. It’s not that we weren’t noticed – at 6′ 3″ my husband is not unnoticeable. It’s not that they were busy with other customers – they weren’t. It’s not like it was closing time – they close at 6pm on a Sunday. We were ignored, plain and simple. Maybe each staff member in the serving area thought someone else was serving us. But I think that’s giving them too much of the benefit of the doubt. Personally, I think that the staff were too intent on their ‘chores’ to bother with paying customers. Bad mistake. We won’t be back.


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23 08 2007
A better experience « At Random

[…] better experience 23 08 2007 We decided to give Jarrah Jack’s another try (see previous post for our bad experience there a few weeks ago). I’d taken the day off work so we drove down to […]

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