Yesterday I got a call from the local Telstra technician about the fault iinet lodged on my behalf last Tuesday. He came out in the rain and checked the connection at the station about 50m from home – and found a wire that was so close to being separated it wasn’t funny. He was surprised we had ANY connection at all, and asked if we’d had noise on the phone line – we had.
So he snipped the wire and replaced that section then came to the house to check that all was well. Everything seems hunky dory now – good speed, clean line for calls.
It took a week since I first complained about the connection to iinet to get it fixed. Yes, I cancelled the fault on Tuesday morning, but got it reinstated last Tuesday afternoon. So, even accounting for that, it still took SIX days to get fixed. It’s not as if the technician had to come from far away – he’s the local guy who lives in town and looks after the town.
My business relies on a stable internet connection, and for that reason I pay a heap of $$$ to iinet every month to be on one of their Business Plans, with a special business support number. Six days is too long. Had the connection been down the entire time, I think I might have sent them an invoice for lost income… I’d like to see how they’d react to that! They have no problem sending me an invoice each month for a service that was effectively out of service for seven days.
Rhonda Bracey: At Random 