Smart wizard?

16 04 2007

… I don’t think so!

David Pogue, the NY Times technology guru/columnist had something to say about the complexities in setting up a home network, but really it was a rant about the overblown “Wizard” he was faced with when trying to install some Netgear hardware.

One reading his post, it sounds as though everyone from the developers to the lawyers had input into the Wizard – everyone, that is, except the tech writer or “user experience” (UX) expert! An hour of the tech writer or UX person’s time could have dramatically improved this Wizard… such a small price to pay – and much cheaper than lawyers!


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