Bank makes good

13 04 2007

Back in February, I wrote about the stuff up our bank made with the Settlement on our house. Long story, short – I wrote a letter of complaint via our Mortgage Broker, the bank contacted me last week, and we got the valuation fees refunded this week. Tristan at the bank admitted they sat on the formal documentation for over two weeks without doing anything, which is what caused the delay. So, as a matter of good faith, they were refunding the fee.

It’s nice to know that sometimes a large enterprise admits they were at fault.