Training fails miserably

26 01 2008

I’m not sure if it’s the education system, or the specific customer service training that people get, but this YouTube video highlights how ANY information you receive from a customer service representative over the phone is suspect.

The issue is not that the customer service people didn’t have the information to hand (some obviously didn’t), but that even with the correct information, they didn’t know how to communicate it correctly to the customer.


Actions

Information

One response

26 01 2008
steph

Strangely enough that makes me feel much better about my head-bangingly confusing experiences with three.com.au. When three customer service people contradict each other it’s possibly not my little brain at fault.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.




%d bloggers like this: