Qantas bag drop and Q Tags

7 10 2019

If you fly with Qantas, you may already know this but it caught me out this morning… If you’re travelling with bag tags on your luggage put on by the check-in counter people (maybe kiosk check-in too?) AND you have a Q Tag on your luggage, the bag drop machine for transfer from international to domestic may not accept your bag. Instead the kiosk comes back with a cryptic message that you have too many luggage tags and to remove some.

Well, the only tags I had (that I was aware of) were the ones put on at AKL this morning. But it seems the bag drop reads that AND the Q Tag and gets itself confused. I had to go to the customer assistance counter to find out why my bag wasn’t accepted, and she told me to remove the Q Tag and try again (that worked). But it would’ve been very useful to have that info on the kiosk screen at the point where I was told I had too many tags! (yes, I’ve sent in feedback to Qantas about this and discussed it with a customer service rep.)

One other thing another friend shared — if you have a spare Q Tag for perhaps an extra bag you didn’t end up purchasing, don’t leave it in your suitcase as it can confuse the machine too. Instead, put it in your carry-on bag.


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