If you fly with Qantas, you may already know this but it caught me out this morning… If you’re travelling with bag tags on your luggage put on by the check-in counter people (maybe kiosk check-in too?) AND you have a Q Tag on your luggage, the bag drop machine for transfer from international to domestic may not accept your bag. Instead the kiosk comes back with a cryptic message that you have too many luggage tags and to remove some.
Well, the only tags I had (that I was aware of) were the ones put on at AKL this morning. But it seems the bag drop reads that AND the Q Tag and gets itself confused. I had to go to the customer assistance counter to find out why my bag wasn’t accepted, and she told me to remove the Q Tag and try again (that worked). But it would’ve been very useful to have that info on the kiosk screen at the point where I was told I had too many tags! (yes, I’ve sent in feedback to Qantas about this and discussed it with a customer service rep.)
One other thing another friend shared — if you have a spare Q Tag for perhaps an extra bag you didn’t end up purchasing, don’t leave it in your suitcase as it can confuse the machine too. Instead, put it in your carry-on bag.
Rhonda Bracey: At Random 