Qantas Frequent Flyer “rewards” are a joke

24 05 2006

I've been invited to speak at a conference in Sydney at the end of October. I booked the flights on the weekend, and, as I'm a Gold Qantas Frequent Flyer member and a Life Member of the Qantas Club, I knew I could request an upgrade a lot earlier than others can. And, according to their marketing 'spin', that I would have preference over other QFF members. Crap!

I have at least one upgrade certificate left (from when they had those) and some 400K QFF points. But do you think I can get an upgrade? No way! I called Qantas and requested a points/certificate upgrade on one or both legs of the trip. "Sorry, there are no Business Class seats available for upgrade at this time." So I asked whether that was because all the seats were sold (some 5 months out – unlikely), or because they hadn't released seats for QFF members yet. "Sorry, you'll have to call back closer to the time of departure." So then I asked if I could be put on a waiting list for when seats are released. "Sorry, we don't waitlist points upgrades; you'll have to call back closer to the time of departure." No reason, no explanation, no waitlist. Meantime, I have 400,000+ points I can't use.

And while I'm on about Qantas and the Frequent Flyer points thing… The fine print always says that Qantas "may have blackout periods" for QFF award flights with points. Yeah right. For the past few years they've had a blanket blackout period for ALL flights from Australia to the US taken between December 1 and February 1. Too bad if you're a teacher or in some other occupation that forces you to take your holidays over the Christmas break – you can NEVER go to the US on points between those dates. That sucks.



One response

15 04 2008
The Business Travel Guru

There are improvements that should be made, but when you are comparing Qantas to US and infact most other carriers they beat them hands down, both in terms of service and fleet moderness

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