The Hertz counter at LAX didn’t have a Mazda6 as I’d requested, so I ended up in a Chevrolet something-or-other. I wanted a Mazda6 as that will likely be the next car we get—we currently have two 10-year old Mazdas and are really happy with them, so this was to be an opportunity to take one for a long test drive.
However, on hearing me mention that I was going via San Francisco, the lady at the Hertz counter suggested I try exchanging the car there. Well, I could do one better than that—Orange County (John Wayne) airport which is about 6 miles from where I’m staying in Corona Del Mar! I called the Hertz counter at John Wayne when I arrived at Bill’s, but they didn’t have a Mazda6. The helpful lady suggested I call back the next day. So I called this morning (Saturday) and got one! So down to the airport to do the exchange.
Erin at the Hertz Gold counter was most helpful and polite, unlike the usual treatment you get at LAX. However, Erin did say that Hertz LAX did 2000 rentals just on Monday, so I guess they get a bit frazzled by people wanting something that isn’t available.
Rhonda Bracey: At Random 
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